Rethinking Returns: Overhauling the Returns Process
Multi-Channel, FulfilmentKostadin KarapetkovOrder returns, Order Management, Returns Management, Online Retail, Marketplaces, Customer Lifetime Value (LTV), Customer Loyalty, Customer Onboarding, Customer experience, Acquisition Costs, Repeat Purchases, Customer Retention, Fulfilment
Refining the post-purchase experience: A Seller’s Guide
Multi-ChannelKostadin KarapetkovCustomer Service, Customer experience, Customer Onboarding, Post-Purchase, Post-Purchase Experience, Customer Relationship Management, Order Management, Fulfilment, Amazon Seller, Customer journeys, Brand awareness, Customer Lifetime Value (LTV), Order returns, Order refunds, Transactional emails, Marketing promotions
Shipping Insurance: Mitigating risk by securing your e-commerce stock
