We are seeking a talented Amazon Account Manager to join our team. The ideal candidate will develop, drive, and implement client strategy and sales via Amazon and other third-party marketplaces, managing all aspects of their development, product content and marketing plans to drive sales. The role will involve oversight of a portfolio of clients across multiple sectors with varying levels of support.

The Role

To develop, drive, and implement client strategy and sales via Amazon and other third-party marketplaces. Managing all aspects of their marketplace development, storefront/product content, and marketing plans that will help drive sales.

To support the sell-through of your clients by improving the creative and visibility on marketplaces & maximise the adoption of their brand through the creation and presentation of insight-led marketing strategy and plans. To work on a portfolio of clients across multiple sectors with varying levels of support.

Job Duties:

• Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained

• Meet monthly quotas

• Engage with multiple customers on a daily basis by reaching out to new clients, and by developing campaigns for maintaining customer loyalty

• Implement strategies for retaining customers requesting to terminate or downgrade their account

• Record changes to customer accounts, updating service packages, adding accounts, and removing accounts as needed

• Other duties as requested

What will be your key deliverables?

• Deliver brand, commercial, and channel objectives (with a specific focus on increasing sales via marketplaces).

• Executing monthly deep-dive plans with the client to show month on month growth

• Working with the content team to brief promotional assets for the creation and execution of enhanced storefronts and A+ content

• Working with the internal team to execute effective AMS campaigns

• Collaboration with affiliate partners where necessary.

• Collaboration on special projects within marketplaces to improve the customer journey and sell-through

• Managing the setup of products for Amazon, eBay and channels highlighted as targets by the client

• Responsible for budgeting and managing spend within channels

• Working with the account team to plan and execute product launches from pre-launch, go to market, launch phase activity, and growth phase

• Support ongoing execution of brand consistency through review and feedback to stakeholders

• Responsible for ensuring internal marketing processes are being followed prior to committing any spend

• Insight gathering and delivery to the wider business with supporting actions to link insight to activity and recommendations for any improvements.

• Analysing post-campaign results from digital campaigns and make recommendations/changes to subsequent activities

• Timely management of all admin tasks and reporting

What do we need for this role?

• Ability to balance multiple internal and external partners in order to successfully deliver and exceed clients’ expectations.

• Face to face customer experience essential

• A clear understanding of digital marketing metrics

• Working knowledge of Amazon’s advertising options

• Good knowledge of eBay seller centre

• To be able to multi-task and lead projects

• To be a team leader

• Strong attention to detail

• To be flexible and adaptable

• Shown ability to develop marketing plans enabling growth target

• Outstanding ability to influence and persuade

• Ability to succeed in highly competitive and fast-paced environments

Skills and Qualifications

• Degree or similar qualification (preferred)

• Google and/or Amazon advertising certificates

• Product Marketing and Services Marketing experience

• Experience in a similar role

• High levels of expertise required with Microsoft

• A good level of expertise in dealing with online marketplaces primarily Amazon & eBay

• Experience in running marketing budgets

What does success look like?

• Increased sales across the accounts and marketplaces you manage

• Fully buying into the brands you are working on and getting their side of the desk to help them grow their businesses

• Happy clients who see you as their go-to person for marketplace growth and decisions

• Stong team dynamic with your work colleagues

Additional details

• Salary: From £30,000.00 per year

• Expected Start Date: ASAP

• Job Types: Full-time, Permanent

Benefits

• Casual dress

• Company events

• Company pension

• Discounted or free food

• Employee discount

• On-site parking

• Profit sharing

• Sick pay

• Work from home

To apply for this position, please submit your CV below or by emailing gareth@a8uk.com